IT Support Engineer - Tier3A

Responsibilities:

- System Administration: Oversee and maintain servers, storage, and network equipment, ensuring their optimal performance and reliability.

- Technical Support: Provide advanced technical support, troubleshoot complex hardware, software, and network issues, and resolve them efficiently.

- Network Management: Manage LAN, WAN, VPNs, and firewalls. Monitor network performance and implement necessary improvements.

- Security Management: Implement robust security measures including firewall configurations, anti-virus solutions, and intrusion detection systems. Ensure compliance with security policies.

- Backup and Recovery: Administer backup solutions and disaster recovery plans. Perform regular backups and ensure data integrity.

- Documentation: Maintain detailed documentation of system configurations, processes, and issue resolutions. Prepare performance reports.

- Vendor Coordination: Work with external vendors for procurement, maintenance, and support services. Recommend new technologies when needed.

- Project Involvement: Participate in IT projects, aligning with business objectives and timelines.

Qualifications:

- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

- Experience: 3-5 years of hands-on experience in IT infrastructure support, with expertise in server administration, network management, and technical support.

- Technical Skills: Proficiency in Windows and Linux server environments, virtualisation (e.g., VMware, Hyper-V), networking protocols, and cloud services like AWS or Azure.

- Certifications: Preferred certifications include CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator, or Cisco CCNA.

- Soft Skills: Strong problem-solving abilities, excellent communication skills, and a collaborative mindset.

Why Join Us?

- Innovative Environment: Work with cutting-edge technology in a supportive and progressive environment.

- Career Growth: Opportunities for professional development and career progression.

- Comprehensive Benefits: Competitive salary, health insurance, retirement plans, and more.

Application Process:

If you are a proactive and skilled IT professional ready to take on new challenges, we invite you to apply. Please submit your resume and cover letter detailing your relevant experience and qualifications.

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Equal Opportunity Employer:

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join us in maintaining and enhancing our IT infrastructure to support our mission of providing exceptional insurance services.